Terms of Service

1. Who Provides the Service

BurnDial is operated by Kirina Solutions Oy, business ID 3209839-9. Participating businesses use BurnDial to sell and manage paid call access to their own creators, advisors, staff, or service providers.

Burn Dial Ltd, company number 16644480, is listed as BurnDial's UK company contact for UK operations. The checkout page for a specific business may also show that participating business as the call service provider.

For business-specific checkout pages, the participating business shown on the legal page and payment flow is the service provider for the call service and, where Stripe Connect is configured with on_behalf_of, the Stripe settlement merchant for the payment. BurnDial provides the platform, wallet, payment, routing, dashboard, and support tooling.

Unless BurnDial clearly states otherwise, the participating business is responsible for the substance, quality, accuracy, legality, entertainment or advisory nature, and availability of the call service it offers through BurnDial.

2. What BurnDial Does

BurnDial provides payment, wallet balance, call routing, call history, and dashboard tools. Customers can prepay call credit, start phone-to-phone or web-to-phone calls where available, and see relevant payment and call information.

Unless the participating business expressly states otherwise and is legally qualified to provide a regulated service, calls through BurnDial are for entertainment and general information only. BurnDial is not an emergency service, medical service, legal service, financial adviser, or crisis support line.

• Call prices are shown before purchase or in the relevant service flow.
• Calls may be charged in started-minute increments after connection.
• Unsuccessful, unanswered, or very short technical calls may be recorded without charge according to BurnDial billing rules.
• Call availability depends on the participating business, the selected creator or advisor, telecom providers, browsers, devices, and network conditions.

3. Customer Accounts, Phone Verification, and Wallet Access

Customers usually access their wallet through phone number verification, payment confirmation, or a secure access link. You are responsible for providing an accurate phone number and keeping your device, messages, and access links secure.

If you entered the wrong phone number, contact support. After verifying the payment and the intended phone number, we can move the unused balance to the correct number instead of refunding and recharging.

Business owners and creators must keep their login credentials secure and ensure that their service information, prices, availability, phone numbers, and tax details are accurate.

4. Payments, Balance, and Saved Payment Methods

Payments are processed by Stripe. BurnDial does not store full card numbers. For card and wallet payments such as Apple Pay or Google Pay, Stripe may securely tokenize or save an eligible payment method so the customer can buy extra call time during an active web-to-phone call.

By completing a card or wallet payment, you acknowledge that an eligible payment method may be saved by Stripe for this purpose. A saved payment method is only charged when you actively press or confirm an eligible extra-time purchase. BurnDial does not intend to charge saved cards automatically without your action.

Wallet balance is prepaid call credit for the selected business. Balance is not a bank account, e-money account, or deposit account. Balance can be used only for eligible BurnDial calls and services for that business unless we agree otherwise.

Your balance does not expire: it stays available for calls and chats with that business until it is fully used. Balance is not cash and cannot be withdrawn on request, except as set out in our Refund Policy or where mandatory law requires.

• Amounts are shown in the business currency, currently EUR or GBP.
• Taxes, VAT, or other applicable charges are included or shown where required by law and by the business configuration.
• If a payment succeeds but balance is not credited because of a technical error, contact support and we will correct the balance or refund the affected payment.
• Chargebacks, suspected fraud, abuse, or payment disputes may result in suspension of wallet access while the issue is investigated.

5. Refunds and Cancellations

Refunds are handled under our Refund Policy. Your statutory rights are not limited. Used call minutes are not refundable unless mandatory law requires otherwise or our logs show a billing error.

Unused balance may be refunded or corrected where there is a technical failure, duplicate charge, unauthorized payment, payment processing error, wrong phone number issue, or another legally required reason. If you cancel under a mandatory 14-day distance-selling right, you may still have to pay for call services already delivered at your request before cancellation.

6. Business Owner Responsibilities

Businesses using BurnDial are responsible for complying with laws and regulations that apply to their own services, including consumer information, advertising, professional licensing, tax, VAT, accounting, refund handling, and customer support obligations.

Businesses must not misrepresent prices, availability, refund rights, creator qualifications, age restrictions, or the nature of the paid service. If a call service is entertainment-only, adult-oriented, advisory, or otherwise limited, the business must make that clear to customers.

7. Age Requirement

BurnDial is intended for adults. You must be at least 18 years old, or the age of majority required in your country if higher, to buy call credit or use paid call services through BurnDial.

8. Acceptable Use

You must use BurnDial lawfully and respectfully. You must not use BurnDial to harass, threaten, defraud, impersonate others, bypass billing, interfere with systems, scrape data, reverse engineer private APIs, or use the service in a way that harms customers, businesses, creators, BurnDial, Stripe, Twilio, or telecom providers.

9. Service Availability and Changes

BurnDial may be unavailable because of maintenance, telecom provider issues, browser/device limitations, payment provider issues, or events outside our control. We may update, suspend, or discontinue features when needed to maintain security, compliance, or service quality.

10. Limitation of Liability

Nothing in these Terms limits liability that cannot be limited by law. To the fullest extent permitted by law, BurnDial is not liable for indirect losses, lost profits, loss of goodwill, business interruption, or losses caused by the independent advice, content, conduct, or availability of participating businesses or creators.

For customers, our responsibility for a payment or call billing issue is generally limited to correcting the affected balance, refunding the affected payment, or providing replacement call credit, unless mandatory law requires more.

11. Governing Law and Disputes

These Terms are governed by the laws of Finland, except where mandatory consumer protection laws in your country of residence apply. We encourage you to contact support first so we can investigate payment, balance, or call issues quickly.

12. Changes to These Terms

We may update these Terms when the service, law, payment flows, or telecom flows change. The latest version is published on this page. Material changes will be communicated where required.

13. Contact Information

For support, payment issues, refund requests, privacy requests, or legal notices, contact BurnDial using the details below.

• Email: info@burndial.com
• Address: Kirina Solutions Oy, Nuottaniementie 7 A 1, 02230 Espoo, Finland
• Business ID: 3209839-9
• VAT number: FI32098399
• UK company contact: Burn Dial Ltd, company number 16644480, 5 Brayford Square, London, E1 0SG, United Kingdom